Customer Experience

Shout deal in digital inspiration. We provide you with the tools and insight required to really enhance the experience your customers receive when they engage with your business.

Research & Insight

We can’t do what we do without an in-depth understanding of our clients' objectives, their market, and their audience. This is why initial research and discovery is so vital to our service. Before any design or development work can begin, we must first take time to analyse your aims, understand the motivations of your audience, and strategise our focus on value and ultimate ROI.

Innovate

Design thinking is a cornerstone of CX innovation and we can evolve and develop our ideas through customer feedback and testing.

Empathise

Adding behavior-based research to your UX practice brings deeper insights into customers' needs than mere quantitative data alone can provide.

Prototype

Prototyping is useful throughout the design process as a brainstorming tool, a mechanism for communicating intended experiences, and a vehicle for gathering feedback.

Research-driven is the only way we know how to be. We work to build upon the data our clients have already attained, incorporating their existing analytics and business data, customer behaviour information and user journey analysis into the solution we deliver.

We also take the time to undertake in-depth competitor analysis and take into account wider market trends and look for ways to emerge ahead of the curve in terms of both the market as a whole, and your competitors.

UX Design

Why do users visit your websites and mobile apps? Without exception, it is to achieve their goal; to receive a positive solution to their problem. This means that a customer cares about one thing and one thing only when they interact with you; how effectively you can deliver to them what they need.

This means that goal achievement should be your number one priority. Giving your users a streamlined, intuitive experience enhances your reputation, increases conversions and supports your inbound and outbound marketing efforts. This is the Shout UX Design advantage.

A user’s interaction with your products and services begins long before they get their hands on what you can provide. It begins the second they start their search. This is why we deal in full service user experience solutions, supporting positive engagement and outcomes across the whole life cycle of interaction.

Visual Design

At Shout, we don’t view visual design as something superficial. Instead, we make these aesthetics a core element of our customer experience. By combining the three principles of experience, insight and creativity, we are able deliver any aim or objective, and to work with our clients to make their vision happen.

Our award-winning, in-house creative team can help you to transform your ideas and concepts into a stunning reality. Our design expertise covers much more than just mobile and web.

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