The Challenge

NCFE is a long-standing national accreditation and approvals organisation for apprenticeships, qualifications and other functional works skills. Its customers are predominantly UK-based colleges, schools and training organisations.

When commencing work with Shout Digital, NCFE’s commitment to mobile, online marketing or proactive web-based solutions to assist its accredited members was minimal. They needed assistance across all digital platforms in order to stay relevant and competitive.

The Solution

In the last five years we have completed three iterations of the website, latterly migrating their most recent site onto the Umbraco 7 CMS platform.

We have completed visual overhauls of the site to improve user interaction with the 2000 member schools, colleges and training organisations and 340,000 learners across the UK and have reformatted the application processes, redesigning their large paper based application forms and making them an appealing, easy-to-follow online process.

We have updated what was previously a cumbersome qualification finder tool on the website and enhanced that with a postcode finder that provides users with a more refined searching tool.

The Result

The solutions we offered transformed their business operations, dramatically reducing the number of man hours used for the manual checking of applications.

This, in turn, dramatically reduced the man hours needed in audit trails for what is a not-for-profit, charitable organisation.

Our solutions handed them an enormous depth of online data and intelligence on their members which would prove invaluable to NCFE’s future business planning.

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What is Umbraco?
“Our website houses a number of important processes to manage our customer base and the Umbraco CMS platform is therefore vital to our organisation. Shout’s expertise and extensive knowledge of the platform has allowed us to support and extend these processes with ease and has transformed how we engage with our customers.”
Mark McDonagh - Digital Leader

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