On the GEM Awards website, the company states:

Northumbrian Water Group [prioritise working with partners who] share our drive for excellence whilst delivering outstanding customer service.

We want to recognise the amazing contribution our supply partners play in helping us to achieve our vision and recognise the brilliant organisations we are working with of all shapes and sizes.

Shout were shortlisted for three categories:

Unrivalled Customer Experience Award

For suppliers who deliver world class customer service and an unrivalled customer experience while delivering excellent outcomes for NWG.

One Team Award

Recognising teams who have demonstrated excellent team performance while living NWG values, to achieve an excellent outcome.

Small Supplier of the Year Award 

Specifically recognising the challenges and outstanding achievements of Small Enterprises who support the NWG vision of being national leader.

Commenting on the recognition, Principal Client Partner, Michelle Hewison, who looks after the NWG account said:

We’ve partnered with the NWG team for several years, primarily supporting them across their estate of mobile apps. While it’s a phrase that gets thrown around we do genuinely feel like we’re one team – with the interests of NWG, and in turn their customers, right at the heart of what we do. Technology is the enabler here, but it’s the people that matter

Michelle Hewison, Principal Client Partner