As weeks go at Shout HQ, last week was a pretty memorable one for the team!
Experience is Everything
When it comes to getting customer experience (CX) right for the people you want to engage with, it’s this level of research and enquiry that makes the difference.
Keep your customers close: why customer experience is so important for modern business
Customer experience is not something which happens overnight, but, by fostering it, the advantages you bring to your organisation are immense.
Artificial intelligence and banks: a pairing which is here to stay
This is probably not the first time you've heard the concepts of AI and banking uttered in the same breath, and it definitely won't be the last.
AR/UX: the new frontier
A few years ago we saw the meteoric rise of Pokémon GO, the location-based augmented reality game that put AR in the hands of the mainstream public, via a free app on their mobile (devices). Everywhere you looked there would be swarms of people navigating.
Headless CMS - the future of content management
A spectre is haunting online content — the spectre of headless CMS. While the title of this revolutionary concept in content management may invoke images of bemused ghosts shambling about with their suddenly disengaged brains under an arm, the truth is somewhat less chilling.
How CX will change in five years
As technology develops, CX capabilities become increasingly sophisticated. Not only this, but the expectations of our users also become more refined.
A different approach to augmented reality: why the AR Cloud is so important for modern business