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Customer Experience Customer Experience Customer Experience | 15.11.18

Forrester CX Europe 2018 - 4 Things We Learned

As Forrester CX Europe 2018 drew to a close for another year, attendees exited the Lancaster Terrace venue in London brimming with ideas for how to get the best out of their CX.

Customer Experience Customer Experience Customer Experience | 04.09.17

Should your website still have a homepage?

Your average web user has come to expect a high quality customer experience in recent years including an expectation for personalised experiences and content.

Customer Experience Customer Experience Customer Experience | 22.08.17

How voice assistants could transform customer experience for Hotels

With voice assistants beginning to gain widespread use in homes across the world it only makes sense that people used to dealing with their virtual assistants on a daily basis would expect similar instant servicing outside the comfort of their own four walls.

Customer Experience Customer Experience Customer Experience | 28.06.17

How CX Will Change in Five Years

As technology develops, CX capabilities become increasingly sophisticated. Not only this, but the expectations of our users also become more refined.

Customer Experience Customer Experience Customer Experience | 07.05.13

The rise and fall of skeuomorphic design

Do you carry an imaginary spiral-bound notepad? Do you take notes on intangible post-it notes? Do you play pool on green baize that you can see but cannot touch? Do you store your books on a shelf that doesn’t exist?

Customer Experience Customer Experience Customer Experience | 01.04.13

Greenhound - concepting

For me, the most exciting part of a project – especially with games – is the initial concept phase. For Greenhound we knew we’d need to create an original canine character, and this presented some challenges.

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