Digital Trends and Customer Experience in Higher Education

Customer Experience Customer Experience Customer Experience | 04.09.17

Digital Trends and Customer Experience in Higher Education

New channels and technologies are proliferating faster than most businesses are able to keep up with, universities and higher education institutes are no exception.

Over the past few years we’ve seen mobile usage eclipse that of desktop. This widespread adoption of mobile has resulted in a seismic shift in user behaviour and expectations in terms of experience.

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