Situational Analysis
Our in-depth analysis provides a thorough understanding of an organisation’s current situation, clearly defines their desired situation and highlights the key opportunities and threats to a successful transformation.
Shout and the Public Sector
Digital Service Development
A tried and tested path to technology-enabled service design with a citizen focus.
At Shout we have a long track record of working with highly user-centric sectors and organisations.
We are committed to designing and creating inclusive user experiences, developing a deep understanding of how people access a service, both online and offline, and using that insight to create user-focussed digital solutions.
Our core technical capabilities help deliver solutions through discovery, alpha, beta and live phases, underpinned by a culture and practice of high quality, secure software engineering.
Discovery
Understanding the challenge.
From the start, we work to understand the challenge an organisation faces and discover the needs of users. Based in thorough user research and user-centred design principles, we work with partner organisations to understand how to translate a process into a digital service - whether an existing process that requires digitisation, or solving a novel need through true innovation.
Discovery
We combine qualitative and quantitative research methods to clearly define the wants and needs of your users and stakeholders, enabling us to provide genuine solutions to the challenges they face.
Strategy
The outputs of our research and analysis are aligned with the right technologies and services to form a strategic roadmap, breaking the journey into manageable iterations that start delivering results at the earliest opportunity.
Development, Alpha and Beta
Engineering success.
Whether we’re creating a platform from architecture up, or adopting an existing digital estate and making it work harder, our engineering services channel the exceptional talent of our team into making software solutions that are robust, performant, usable and accessible.
Cloud Engineering
Public Cloud Architecture
Platform as a Service (PaaS), inc GOV.UK
API-first Integration Services
Security, Scalability & Resilience
Managed Services
Software Engineering
Systems Architecture
& Design
Digital Service Development
Implementation Services
Quality Assurance
Alpha & Beta Phases
Digital Service Development
Government Digital Service (GDS) Standard compliant
Technology Code of Practice (TCoP) compliant
Agile Delivery Methodology
Prototyping & Design Patterns
Progressive Enhancement Approach
Accessibility Reviews
Support in Live
Digital services that work harder.
We’re here to make sure services remain perfrormant in a fast-moving digital world. We offer ongoing support services, and can work with the digital delivery team identifying emerging opportunities for continous improvement programmes - all with user needs at the heart.
Managed Services
Ongoing support and development ensures your digital service infrastructure continues to be robust, available and performant, while providing in-house teams with the breathing room to focus on moving service delivery forward.
Digital Partnering
Our partnership model aims to augment in-house teams with the knowledge and skills of our experts, for a truly collaborative approach to improving citizen experience through technology.
Monitoring & Optimisation
Evaluating user experience and performance is a continuous process, dissecting analytics and scanning horizons to uncover emerging opportunities for progress.
Frameworks and comissioning
How to work with us
We participate in public sector procurement frameworks, and also welcome direct engagement with potential clients, whether you have a fully developed RFP or just want to chat about an idea or challenge.
Frameworks
We're currently participating in the following procurement frameworks
- Met Office – Delivery Partnerships Framework
- CCS - G-Cloud
- CCS – Digital Outcomes & Specialists
Direct contracting
Our clients work with us on both project cost basis and on FTE models for ongoing digital partnership. We're happy to discuss the available commercial models for engagement ahead of your project - get in touch with us to find out more.
Talk to our experts about designing a digital service your users will love.
Some of our work delivering user-focussed digital services
Department for Business, Energy & Industrial Strategy
Project adoption, user research and technical support in the public sector
Northumbrian Water Customer App
Simple and flexible self-service for utilities customers
Discover more about Shout
Accreditations
Check our credentials, including Cyber Essentials Plus, ISO27001, and ISO9001.
News: Partnering with the Foundation Of Light on Digital Skills
We are working with the Foundation of Light, to transform their online presence and contributing to a new programme to help families in the region develop their Digital Skills.
White Paper - Robotic process automation and citizen trust
Discover how robotic process automation can transform citizens’ trust in public sector organisations.