The Challenge

The Challenge

CPP provides a range of assistance based services to customers in the UK & Ireland and in a number of international markets across Asia, Europe and Latin America. The Company's core propositions provide peace of mind for customers covering a range of areas including lost and stolen credit cards, identity theft, insurance of mobile devices, and passport assistance.

Due to changes in the expectations of its customers and business partners, CPP needed online platforms that would not only better serve its 3.9 million live customer accounts, but also transform its business operations and product offers.

CPP and Shout Digital started working in partnership in 2012.

The Solution

We established new ‘self service’ customer websites that would allow its 3.9 million live accounts to purchase products from the CPP global range.

We reduced turnaround times to launch platforms in new territories from around 12 months to less than one month, developing a unique platform that would instantly account for cultural and lingual nuances. We devised and developed CPPs new companion app for their Card Rescue product. Allowing customers to upload details of new debit, credit or store cards simply from smartphone scanning and camera recognition. The app, available on iOS and Android also allows customers to immediately report lost or stolen cards. Working directly with CPP's security teams we ensured our solutions were compliant to PCI DSS Level 1.

The Result

The Result

As a result of our digital expertise, we were able to assist CPP in developing and bringing to market their global product propositions.

Working as an extension to internal teams, CPP leveraged the range of digital experience our team has to offer allowing them to concentrate on the daily delivery of their products and services.
Our digital capabilities have allowed CPP to confidently develop their plans to reach further global territories without any concerns or delay around online delivery.

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