User-centric Services
We are committed to designing and creating inclusive user experiences, developing a deep understanding of how people access a service, both online and offline, and using that insight to create user-focussed digital solutions.
Our core technical capabilities help deliver solutions through discovery, alpha, beta and live phases, underpinned by a culture and practice of high quality, secure software engineering.
Project adoption and user research for the Department for Business and Trade
A new confidence in service provision for the Information Commissioner's Office
The most valuable suppliers focus on outcomes and benefits rather than just outputs... Shout fits that bill perfectly. For over three years, they have quietly and competently supported the service such that it just ‘works
Innovation Culture Lead
Department for Business & Trade
Process & Approach
We're experienced in the processes, methodologies and platforms that drive public sector digital transformation.
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- Government Digital Service (GDS) Standard compliant
- Technology Code of Practice (TCoP) compliant
- Public Cloud Architecture
- Platform as a Service (PaaS), inc GOV.UK
- Digital Service Development
- Managing Alpha & Beta Phases
- Agile Delivery Methodology
- Progressive Enhancement Approach
View All Services
UNDERSTANDING THE CHALLENGE
Discover and define
We work with partner organisations to translate a process into a digital service - whether digitising and existing process, or solving a novel need through true innovation.
DEVELOPMENT, ALPHA AND BETA
Build and test
Whether we’re creating a platform from architecture up, or adopting an existing digital estate and making it work harder, our engineering services channel the exceptional talent of our team into making software solutions that are robust, performant, usable and accessible.
SUPPORT IN LIVE
Digital services that work harder
We’re here to make sure services remain performant in a fast-moving digital world.
We'll keep your service running with managed support, and help to identify emerging opportunities - all with user needs at the heart
Managed Services
Ongoing support and development ensures your digital service infrastructure continues to be robust, available and performant, while providing in-house teams with the breathing room to focus on moving service delivery forward.
Digital Partnering
Our partnership model augments in-house teams with the knowledge and skills of our experts, for a truly collaborative approach to improving citizen experience through technology.
Monitoring & Optimisation
Evaluating user experience and performance is a continuous process, dissecting analytics and scanning horizons to uncover emerging opportunities for progress.
Ready to talk
Whether you have a fully articulated brief, or want to discuss opportunities for digital transformation.
Frameworks and Commissioning
How to work with us
We are committed to designing and creating inclusive user experiences, developing a deep understanding of how people access a service, both online and offline, and using that insight to create user-focussed digital solutions.
Our core technical capabilities help deliver solutions through discovery, alpha, beta and live phases, underpinned by a culture and practice of high quality, secure software engineering.
Frameworks
We're currently participating in the following procurement frameworks:
- Met Office – Delivery Partnerships Framework
- CCS - G-Cloud
- CCS – Digital Outcomes & Specialists
Direct contracting
Our clients work with us on both project cost basis and on FTE models for ongoing digital partnership.
We're happy to discuss the available commercial models for engagement ahead of your project - get in touch with us to find out more.
A partner across the product lifecycle and technology stack
Whether you're looking for a one off project, or a full scale development partner, we have the team and the skills to help.
Committed to high quality services
Standards for peace of mind
We are committed to quality, transparency and standards. External accreditation programmes qualify our performance.
Helping us keep our skills up to scratch, and helping you de-risk your choice of partner.
See our accreditations
We simply regard the Shout team as an extension of our own. Whether Shout or ICO, we each bring our own expertise to the work planning and delivery, all working together to meet our users’ needs.
Greer Schick
Digital Architect - Information Commissioner's Office
Could we help unlock your digital roadmap?
Maximise the value from your technology budget, streamline your operations and deliver exceptional digital service to your users.
Chat through your current service and the future vision with one of our digital specialists.
