NCFE

NCFE is a long-standing national accreditation and approvals organization for apprenticeships, qualifications and other functional works skills.

The Challenge

NCFE is a long-standing national accreditation and approvals organization for apprenticeships, qualifications and other functional works skills. Its customers are predominantly UK-based colleges, schools and training organizations.

When commencing work with Shout Digital, NCFE’s commitment to mobile, online marketing or proactive web-based solutions to assist its accredited members was minimal. They needed assistance across all digital platforms in order to stay relevant and competitive.

The Solution

We have updated what was previously a cumbersome qualification finder tool on the website and enhanced that with a postcode finder that provides users with a more refined searching tool. 

We have completed visual overhauls of the site to improve user interaction with the 2000 member schools, colleges and training organizations and 340,000 learners across the UK and have reformatted the application processes, redesigning their large paper based application forms and making them an appealing, easy-to-follow online process.

Our website houses a number of important processes to manage our customer base and the Umbraco CMS platform that that these are built on is therefore vital to our organization. Shout’s expertise and extensive knowledge of the platform has allowed us to support and extend these processes with ease and has transformed how we engage with our customers. In turn, it has allowed us to streamline our business internally increasing both productivity and, importantly, the quality of data that we collect to support our customers

Mark McDonagh | Digital Leader at NCFE

The Result

The solutions we offered transformed their business operations, dramatically reducing the number of man hours used for the manual checking of applications. 

This, in turn, dramatically reduced the man hours needed in audit trails for what is a not-for-profit, charitable organization. 

Our solutions handed them an enormous depth of online data and intelligence on their members which would prove invaluable to NCFE’s future business planning. 

Visit the NCFE website

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