NCFE is a registered educational charity with a strong heritage in learning. A long-standing national accreditation and approvals organisation for apprenticeships, qualifications and other functional works skills, NCFE’s customers are predominantly UK-based colleges, schools and training organisations. 

 

Client
NCFE
Sector
Education
Services

Product Strategy

Product Design

Software Engineering

Platform Engineering

Product Growth

Screenshot of NCFE website

The challenge

NCFE needed help to develop a presence across all the digital platforms to:

  • Ensure the company retained its excellent reputation, gained over 170 years in business
  • Maintain its relevance in the global accreditation and approvals marketplace
  • Be proactive in its support for accredited members. 

NCFE needed our help to develop a mobile presence, an online marketing platform, and a web-based tool it could use to support its members. 

Woman reading book to represent 'College' Group discussion around table to represent 'Employers' Woman using tools to represent 'Training Providers' People working on laptop to represent 'End-Point Assessment'

The solution

We developed and built the NCFE website on the Umbraco CMS platform. The site hosts a number of business-critical processes, including the management of the company’s customer base. 

We updated the qualification finder tool on the NCFE website, enhancing the user experience with a postcode finder to provide visitors with a more refined and effective search tool. 

A visual overhaul of the site improved user interaction for the 2,000 member schools, colleges and training organisations and 340,000 learners across the UK who access information on the NCFE site.

We also reformatted and digitally transformed the site’s application processes, redesigning the large paper-based application forms and developing an intuitive, appealing online process that’s easy for users to follow.

 

The result

Using Umbraco’s CMS platform, we transformed NCFE’s business operations. The platform now provides the team with an enormous depth of online data and member intelligence – an invaluable resource for future business planning. 

NCFE is now internally streamlined, which has increased productivity. The new website has also dramatically reduced the number of man hours needed to both manually check applications and audit trails, a significant benefit for this not-for-profit, charitable organisation. 

Through this project, we have improved the quality of data that NCFE collects, both improving customer experience and increasing customer engagement as a result.

2000+

Over 2000 bookings

And rising, with a higher conversion rate compared to the airport’s existing website.

4.5/5 average rating

It’s the highest-rated airport app in the country with an overall rating of 4.5 on iOS and Android.

Monthly growth in 2019

Every month during 2019 the app has generated more bookings and revenue.

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