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Wayfinding & map integration
When 100,000 rugby fans flocked to Newcastle, they were given a warm North East welcome, courtesy of a Shout-built mobile experience.
Wayfinding & map integration
Visitor engagement
Real-time promotional opportunities
The event organisers needed a visitor app to support and add value to the fan experience during the weekend of the Newcastle European Rugby Finals, while giving fans key information about what to do when the matches were on.
Organisers wanted visitors to be given useful information about the city, including recommendations for sightseeing, places to eat and things to do.
This promotional material needed to be combined with practical and proactive event information to engage the fans in the weekend’s sporting events, including:
Our focus at all times during the app development was on contributing to and enhancing the fan experience. We carried out in-depth user experience research to ensure that we met the needs of the visiting fans and surfaced the information they needed intuitively.
The collaborative UX process involved the development of prototypes, visuals, and wireframing alongside client discussions and rigorous testing by our analysts.
The experience we developed needed to:
The app build used our existing Canopy platform, which triggers useful and engaging information to audiences at designated points and via users’ locations.
From the point of their arrival at Newcastle Central Station, our app guided fans to St. James’ Park – and other points of interest across the city – using GPS.
This wayfinding element helped people to explore the fan village and provided all the information needed to ensure visitors had a positive experience of the European Rugby Finals in Newcastle.
"I cannot recommend Shout highly enough. They are innovative, can-do and they deliver.”
Delivered to market in less than two months, the app was in-store ready to greet the 100,000+ fans who flocked to Newcastle for a memorable weekend of Rugby.
Whether you want us to respond to a brief, or just have a chat about where your roadmap could take you...