Stabilising and evolving a multi-brand financial services platform through long-term partnership
£100k+ annual Azure savings
41.7% reduction in carbon emissions
10m+ page views across the estate annually
The challenge
Novuna is a UK-based financial services provider offering asset finance, vehicle solutions and business lending. It supports over 1.3 million customers and operates across multiple divisions as part of Mitsubishi HC Capital, a global financial group with assets exceeding £57 billion.
Its digital estate underpins a wide range of customer and business services. Over time, this estate had grown across multiple platforms and environments, leading to inconsistencies in user experience, duplication in delivery and increasing operational overhead.
Legacy infrastructure was approaching end-of-life, introducing performance, security and supportability risks. At the same time, Novuna needed a more structured approach to ongoing development and support, alongside the ability to deliver new digital services and manage increasing demand.
What we did
We have worked in close partnership with Novuna since 2019, initially focusing on establishing more effective ways of working across both marketing and IT teams, alongside providing 24/7 managed service support.
During this long-term relationship, we have stabilised the existing Umbraco 7 and 8 estate and introduced structured governance, support and release processes, creating a foundation for long-term improvement.
We have also replatformed the estate to the latest long-term supported (LTS) version of Umbraco. This included the design and implementation of a new Azure-based architecture, secure access via Entra ID, migration of multiple sites and full decommissioning of legacy infrastructure. The platform was architected for high availability using a geo-redundant approach.
Alongside this, we delivered the rebrand of the marketing estate from Hitachi Capital to Novuna.
To support consistency at scale, we developed a suite of reusable CMS components. These components allow content teams to create structured digital experiences across the estate without developer involvement, while maintaining control over brand and presentation.
We have also delivered ongoing enhancement work, including the integration of an external knowledgebase platform. This was implemented through API-led integration, with a bespoke front-end and supporting business logic embedded within the CMS.
Our team works day-to-day with Novuna’s marketing and IT functions, operating as an embedded delivery partner and supporting continuous improvement through structured workstreams aligned to business priorities.
Results
Migration from Umbraco 7/8 to current LTS release
Consolidated multisite architecture with reusable CMS components
Rebrand delivered across the marketing estate
Azure infrastructure modernised with geo-redundant high availability
Secure access implemented via Entra ID
Full decommissioning of legacy environments
API-led integration of external knowledgebase platform
Establishment of structured governance, release and support processes
Ongoing 24/7 managed service support
The replatforming programme delivered annual Azure cost savings in excess of £100,000. Infrastructure optimisation also reduced carbon emissions by approximately 41.7%, lowering the environmental impact of the platform.
The platform now supports 9 digital services, underpinned by continuous monitoring and 24/7 support. It also underpins services associated with up to £40m in daily revenue activity.
This reduction in infrastructure overhead and emissions aligns with Novuna’s wider sustainability commitments, including reducing operational emissions and supporting lower-carbon business practices.
Outcome
Novuna now operates on a stable, secure and fully supported digital platform aligned to current Umbraco release cycles and Azure best practice. The estate is easier to manage, more cost-efficient and provides a consistent experience across multiple brands.
Reusable components and improved governance have enabled internal teams to deliver new experiences more efficiently while maintaining control and quality.
The partnership continues to support ongoing development and optimisation, with delivery aligned to both operational needs and longer-term priorities.
When it comes to Umbraco or Azure web services, Shout's expertise and knowledge is second to none. In the last 3 years I’ve engaged and worked with exceptionally talented developers and project managers, who are invested and feel like an extension of the Novuna team. Shout are very proactive, they deliver exceptional service with positive outcomes.
Faizal Lambat
Novuna
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